Location: Remote ~ Based in the U.S.
Job Purpose:
We are looking for a talented Vacation Consultant/Inside Sales Consultant who thrives in a fast-paced environment. The Vacation Consultant/Inside Sales Consultant will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Duties and Responsibilities:
• Vacation Consultants/Inside Sales Consultants are expected to provide an excellent experience on calls with travelers to drive customer loyalty and referrals
• Consistently achieve individual sales and performance goals
• Consistently communicate and build relationships with all of our clients, passengers and their team
• Understand and foresee customer needs and requirements
• Provide suggestions, prices, and books clients on domestic and international rail vacations
• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails
• Participate in engaging weekly team training plus one-on-one coaching
• Advise travel agents and clients concerning sales specials and promotions
Qualifications:
• 2+ years travel industry/sales experience preferred
• Call Center experience preferred
• Strong multi-tasking skills
• Positive attitude and desire for personal development
• Strong computer skills and ability to quickly master new systems and programs
• Excellent verbal communication skills and telephone manners
• Knowledge of event ticket registration software is a plus
• Proven track record of successful sales experience preferred
Benefits Include:
• Work Remotely
• Paid Time Off: Vacation, Sick, Holidays, and Floating Holidays
• Bonus and Incentive Plans
• Medical, Dental, Vision
• HSA – Pre-tax funds to use towards copays, deductibles or other medical items not covered by insurance
• 401k Employer Matching
• Gym membership contribution through employer offered Health insurance plan
• Corporate Discounts through Working Advantage
• Employee Referral Bonus – $1,000
• Cross-Departmental Training
• 100 hours of training per person/per year
• Anniversary, Birthday Recognition & Gifts
• Volunteer Opportunities
• Familiarization Trips (Get paid to experience our vacations!)
• Years of Service Awards
• Employee Travel Discounts
• $100 per person per year for reimbursement for supplies
Job Type:
Weekend Shift
For immediate consideration of any position with Railbookers Group, please send your cover letter, resume, and salary requirements to:
Railbookers Group | ATTN: Human Resources
Main: 978-922-0418 | Fax: 978-922-4819 | Email: hr@railbookers.com
We are an equal-opportunity employer.
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